Certainty Stores stands behind the brand name products we represent, their quality and workmanship is free from defect. We are committed to providing you the best products and stand behind their quality unconditionally. We understand no product or remedy may work for everyone. If our products do not perform to your expectations, simply return it (them) within 30 days of receipt for a full refund or exchange. Exchanges may or may not be subject to restock fees at the discretion of management. Defective Products If the product(s) are defective upon shipment, you may return them for a full, "no questions asked" refund within 30 days of your purchase date (less shipping and handling). Shipping and handling will be refunded to you after inspection from our quality control department. Decor or Arrangement Quality If the product(s) do not fit your decor, arrangement, or overall quality satisfaction does not meet your expectations, you may return them for a full, "no questions asked" refund within 30 days of your purchase date (less shipping and handling). Restock fees may apply at the discretion of management. Used Products If you have used the product(s) and it does not meet your expectations and the quality, performance, and workmanship of them is still intact, we Do Not Accept those returns.