New merchandise (not washed, worn, altered or soiled), suitable for resale, may be returned for exchange or refund within 14 days of purchase. If new merchandise is returned within 15-60 days of purchase, there is a 15% restocking charge; after 60 days, goods will not be accepted. No returns are accepted on custom items or clearance items. To return any merchandise, customer needs to contact us for the correct return address as we ship from multiple locations. Merchandise should be wrapped securely and returned via U.P.S., R.P.S., or insured parcel post. All merchandise sold as sets must be returned as sets. A credit will be issued by the original method of payment, excluding shipping and handling charges. A check or money order for shipping and handling charges must accompany all exchanges. Merchandise, returned for exchange without a check or money order to cover shipping and handling, will be charged on customer's credit card or sent out COD with appropriate charges. Heavy bags and targets are very expensive to ship back to us. So be sure you purchase the correct item. Customer is responsible for the shipping cost of returned items.